FAQ’s

Do you have Questions?

Check our FAQ's

How can I reach out to your Customer Support team?

Our dedicated Customer Support team is easily accessible through the contact form on our website under the "Customer Service" section. Alternatively, you can reach us via email at info@theranera.com for any scientific inquiries or sales@theranera.com for financial matters.

What's the typical turnaround time for email replies?

We prioritize timely assistance and aim to respond to all emails within 24 to 48 hours to address your queries effectively.

Is it possible to make a purchase via telephone?

Currently, we do not offer telephone purchases. However, we are actively working on implementing this feature. If you encounter any difficulties while placing an order online, please feel free to provide your phone number in the contact form, and we'll promptly assist you.

Do you engage in animal testing?

We adhere to strict European standards that prohibit animal testing for cosmetics and skincare products. Rest assured, all our formulations are cruelty-free.

Are your offerings suitable for vegans?

Yes, the majority of our products are vegan-friendly. We prioritize inclusivity and diversity in our offerings. In the rare instance where a product is not suitable for vegans, we provide clear labeling.

The item I desire is currently unavailable?

If the product you desire is temporarily out of stock, you have the option to add it to your wishlist or participate in pre-order campaigns announced on our website and social media platforms.

Where are your products available for purchase?

You can purchase our products conveniently online through our website or visit select retail locations listed on our website and Instagram page.

How should I store your merchandise?

Each product is accompanied by detailed storage instructions to ensure optimal preservation. Following these guidelines will help maintain the product's efficacy.

What are the expiration dates of your items?

Expiration dates vary for each product, but we guarantee a minimum shelf life of six months after opening. Check the packaging for specific expiration dates.

Which products are safe for use during pregnancy or while breastfeeding?

For safety during pregnancy or breastfeeding, we recommend consulting with a healthcare professional or your personal doctor.

How do I perform a skin patch test at home?

Conducting a skin patch test is a simple yet crucial step to assess product compatibility. Follow these steps: Choose a discreet area on the upper forearm. Apply a small amount of the product. Monitor for any adverse reactions, such as redness or itching, for 24-48 hours. If no negative reactions occur, the product is likely safe for use.