Welcome to theranera.com. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website theranera.com and the services we offer.

Information We Collect

We collect several types of information from and about users of our Website:

• Personal Information: This includes information that can be used to identify you directly, such as:
  
  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number (optional)
  • Payment information (e.g., credit card number, debit card number)
• Non-Personal Information: This includes information that cannot be used to identify you directly, such as:
  
  • Browser type
  • Operating system
  • IP address
  • Browsing history on our Website
  • Demographic information (e.g., age, gender) (collected only if you provide it)
  • Skin concerns and preferences (optional) 

How We Use Your Information

We use the information we collect for the following purposes:

• To process your orders and deliver the skin care products you purchase.
• To manage your account and provide customer service.
• To personalize your experience on the Website by recommending products that might suit your skin type and concerns.
• To send you marketing communications, such as newsletters and promotional offers (with your consent).
• To improve the Website and our Services.
• To analyze trends and user behavior on the Website. 
• To comply with legal and regulatory requirements.

Sharing Your Information

We may share your information with third-party service providers who help us operate the Website and provide our Services. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes we have disclosed.

Here are some examples of third-party service providers we may work with:

• Payment processors
• Shipping companies
• Marketing and advertising companies
• Customer service platforms

We may also disclose your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process, or to protect the rights or property of us or others.

Your Choices

• Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
• Accessing and Updating Your Information: You can access and update your personal information by logging into your account on the Website. You can also contact us to request that we delete your information from our records.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children’s Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@theranera.com or by mail at:

Theranera
Didaskalissis Vasilikis Papathanasiou 13, 546 29, Greece